The Customer. Simple, but true. It is all about client orientation, meeting the customer’s needs. In a regulated area like animal health product development, this can be quite challenging: combine the expectations of the client, comply with all relevant social, environmental and employer regulations and deliver the expected quality of services in this highly regulated area.
ISO 9001 in a Nutshell
With more than 1 million independently certified organizations worldwide, ISO 9001 is one of the most widely used management tools in the world today. Topics include the organizational structure, quality policy, strategy and leadership, planning, support, operation, performance evaluation and improvement. The company being evaluated for compliance has to fulfil all these requirements. In the animal health and nutritional business area, quality standards like Hazard Analysis, GMP, GLP and GCP are well known and quality management systems form the basis for compliance. During the last 20 years, a detailed quality management system has got compulsory in many areas including manufacturing, distribution, and services like pharmacovigilance, good regulatory and good veterinary practice. “The ultimate objective of the client is to receive high, permanent and consistent quality services. At KLIFOVET, we have started to translate this into our processes since our foundation in 1997. We have permanently evaluated current and new processes to comply with the highest standards of the animal health industry. This was and will be the foundation of our success. We have always thrived to fulfil our slogan to implement “Quality in Animal Health” and “Added Value to Animal Health”.
“Thanks to all of us, today with specific thanks to our quality managers and auditors, we are very pleased and proud on our achievements. In 1998 we were the first veterinary CRO installing a seamless QM system and it entirely paid off since the beginning.”
– Klaus Hellmann. CEO